so when BB's family offered to take us out to dim sum for lunch, i was delighted! at their suggestion, we went to The Grand at the New World Mall. i never even knew there was a restaurant located there, aside from the extensive food court in the basement!
luckily BB's cousin goes to The Grand frequently and gets the VIP treatment, so we didn't have to wait to be seated. the line looked moderate when we arrived around 12:30 p.m., but it blew up when we left about 45 mins-1 hour later.
overall, the food was good at The Grand, and everything was served fresh and hot. however, the ladies pushing the carts seem to hate doing their job and never want to stop at your table. when you do get their attention, they want to drop their item and leave ASAP. we had to stop more than 1 cart lady from leaving before we could ask for additional items from her cart.
now that i think about, it seems that none of their employees seem to want to do their jobs. BB's parents wanted to order a crispy noodle dish, so we flagged one of the waiters near us to order. she asked if we wanted to settle our check and i advised her that we wanted to order a dish instead. to which she responded that she couldn't do that.
ok, i can accept that. it's a very large banquet hall with a large and quick turnover for dim sum. perhaps her sole purpose is to quickly settle up checks for tables so new customers can be seated. so imagine my surprise when she made the biggest stinkface and exasperated sigh when we asked her to settle our check and gave her our credit card.
lastly, i was surprised with the lack of options being carted around. i'm not sure if it's because the hall is too big, but there were some main/usual dim sum characters that never made it to our table e.g. shrimp balls, shrimp crepes, turnip cake.
however, the service issues aside, the food wasn't bad, and there were some interesting options. not sure if i'll make it back, especially with that food court located right below it.
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